Question 1

What are the office policies at Natural Choice Pediatrics?

Accepted Answer

Click here for a complete list of our Office Policies: OFFICE POLICIES (https://www.naturalchoicepediatrics.com/office-policies)

Question 2

How do I become a NEW patient at Natural Choice Pediatrics?

Accepted Answer

To become a new patient, please register online with our 2-step email process.
1. Go to our website and click on "new patient registration" or New Patients Can Click Here to Register.(javascript:void(0))
2. Once you have completed the request, you will receive an email within 24 hours with a link embedded to complete an online HIPAA compliant registration for the patients portal and to view the registration forms and policies.
If you have questions, please call our office for help.  We are happy to assist you in this process at 972-324-3480.

Question 3

Which documents do I need to facilitate an easy entry into your practice?

Accepted Answer

Simply register as a new patient on our web page under patient center.
For patients who have established relationships with previous providers, we ask that you complete our "Request for Medical Records" on our website under Patient Center/Forms, so we can retrieve a copy of your child’s records along with all lab tests and imaging studies your child has done. 
If you are a new patient wanting a vaccine, you will need a copy of all of your child's records to schedule your first appointment. Specifically, you MUST HAVE your child’s vaccine records before scheduling your first appointment.

Question 4

I would like to meet the staff and/or providers prior to becoming a patient. How do I go about this?

Accepted Answer

Watch a detailed and comprehensive Meet and Greet video on what sets Natural Choice Pediatrics apart. Our providers will discuss key details about our clinic, the integrative methodology, our natural and holistic approach, important information for delivering at the hospital or birthing centers, among other important topics. 
There is a $15 fee for 48-hour access to this video.
​
**** The video has unlimited viewing on our website for 48 hours after you sign in and purchase access. Please return here for additional viewing during that time frame. 
​
 
We also offer a one on one Meet and Greet option, via Zoom or at the clinic if preferred. Please call the office to make an appointment. There is a $130 fee for these appointments.

Question 5

What is a Comprehensive Questionnaire and when would I need to complete one?

Accepted Answer

You DO NOT need to complete this questionairre unless specifically instructed to do so.  This is only used when scheduling comprehensive appointments.  
It is a form created by our practice to help parents gather their thoughts about their child's condition. This form helps answer questions the parent may not even see as relevant to their child's condition and may never have considered unless asked. You will not be able to schedule a comprehensive appointment until you have completed this questionnaire.  The healthcare provider needs this information to make the best use of your appointment time.
CLICK HERE FOR COMPREHENSIVE QUESTIONNAIRE(https://docs.google.com/forms/d/e/1FAIpQLScKfooWMDBXHJWsDJ_lXfcrPt3Jx0zYfzS2LUW2teJaR7lyiA/viewform?vc=0&c=0&w=1)

Question 6

Can I complete registration documents when I arrive for my first appointment?

Accepted Answer

Our preference is for you to complete the paperwork online prior to your arrival.  Since it is an online process, it is sometime difficult to complete in the office as cellular service is inconsistent at times.  Therefore, we encourage you to please be prepared, in advance, for your child’s appointment. If you must complete your child’s paperwork in the office, please arrive 15 minutes prior to your child’s appointment time to leave ample time for completion.

Question 7

Should I make an appointment for my child?

Accepted Answer

YOUR CHILD SHOULD BE SEEN IMMEDIATELY in the office or at an after-hours urgent care facility if he/she has any of the following concerns:
 • persistent breathing problems lasting longer than a 5-10 minute period of time 
 • sudden onset of loud or noisy breathing (possibly due to swallowing an object) or sounds such as grunting or fast breathing not coupled with a fever
 • red polka dot rashes 
 • confused or disoriented state associated with times when your child is normally awake or alert, or if your child is sleeping and you are concerned that you cannot arouse him/her easily 
 • concerns for hydration due to vomiting and diarrhea occurring at the same time or dry heaving due to repetitive vomiting 
Please call ahead and state exactly what is occurring before simply showing up in our office, so we may prepare for your arrival. If there are instances not listed above, please make an appointment if you feel your child needs to be seen.

Question 8

How many appointments do you have for a provider in a day?

Accepted Answer

Our providers see a variety of patients ranging in age, complexity and severity. Because of this, each provider’s schedule varies from day to day depending on the types of appointments they have scheduled.

Question 9

Why can’t I book my child's appointment online?

Accepted Answer

At Natural Choice Pediatrics, we do not book appointments online. However, you can request an appointment via the Patient Portal and await a call back from our appointment staff to schedule an appointment.  In our unique practice, our goal is to hone in on the purpose for your visit. We do this in a variety of ways, most of which require specific questions posed to our parents during the booking process.  Without that personal interaction, your child may not be booked in the proper time slot needed for the appointment he/she requires.  Our visits vary depending on your child’s specific needs.  A simple wellness issue requires a much shorter appointment than a more complex issue such as ADHD, autism, eczema and sleeping problems.  Our main priority is to match your child with the best provider and most appropriate care to meet his/her needs.  We strongly believe we cannot accomplish this without personal interaction between our appointment staff and our parents.

Question 10

Why am I seeing a nurse practitioner and not a physician?

Accepted Answer

After first completing a nursing degree, Nurse Practitioners then go through an extensive clinical program.  He or she must complete a master’s or doctoral degree program.  Additionally, Nurse Practitioners undergo rigorous national certification, routine peer review, clinical outcome evaluations and adhere to a code for ethical practices. 
Nurse Practitioners perform comprehensive and focused physical examinations and diagnose and treat common acute illnesses and injuries such as coughs and colds, gastrointestinal complaints, endocrine-related matters and much more.  They also provide immunizations, manage allergies and dermatology concerns, diabetes, depression, and other chronic health problems, order and interpret diagnostic tests such as x-rays and EKGs, as well as laboratory tests, prescribe medications (including controlled substances) and therapies, perform procedures, and educate and counsel patients and their families regarding healthy lifestyles and health care options.  
Our Nurse Practitioners at Natural Choice Pediatrics have experience ranging from 2-15 years beyond their initial training and all have extensive experience and training in integrative healthcare. In the state of Texas, the Texas Board of Nurse Examiners allows Nurse Practitioners to own and operate their own practices.
Research has shown that many parents prefer Nurse Practitioners to Physicians for many reasons.  Some of which include: NPs spend more time with patients, listen more closely, provide more feedback and show more respect for patients' opinions.  We strive to accomplish these goals every time we see your child.

Question 11

Do you see teenagers or young adults in your practice?

Accepted Answer

At Natural Choice Pediatrics, we will see your child through 21 years of age. We will also transfer the care of a child to an adult provider once his/her condition is better cared for by an adult provider.

Question 12

Do you accept walk-in appointments?

Accepted Answer

Walk-in appointments are not accepted, but same day appointments are available depending on the needs of your child.  This policy is in place because we strive to meet the individual needs of your child through our appointment scheduling process.  A simple appointment for an ear infection varies greatly from a first time visit for a child with eczema.  Our appointment times vary depending on the specific needs of our patients.  Because of this, we would not be able to fully meet your child’s needs, match him/her to the best appointment time and place him/her with the best possible provider in a walk-in clinic setting.  Our number one priority will always be providing your child with the individualized care he/she needs.

Patient Portal/Pay Your Bill
(Click Here)

3535 Victory Group Way, Suite 305, Frisco, TX 75034

How can we help you?

NOTIFICATION: The responses to these frequently asked questions are only general recommendations and are intended solely for patients of Natural Choice Pediatrics PLLC. They should not be used as a substitute for consulting your own healthcare provider.

SHORTCUTS

ADDRESS

OPEN HOURS

Patient Portal/Pay Your Bill (Click Here)