• Christie Potter, CPNP

NCP Now Offers Telehealth Visits

Hello to our NCP family,


Natural Choice Pediatrics is now offering Telehealth visits for all kinds of sick appointments!


In addition we now have drive-up COVID-19 swab testing for pre-screened patients (via Telehealth or drive up/in car appointments only). This will allow our team to screen and assess possible symptomatic COVID-19 patients without having them physically come into the office.


Our goal is to only see well checks, non-contagious sick and non COVID-19 symptom sick appointments in the office at this time. Therefore, you can feel confident that the office is a safe environment for our patients.


Here are the details for a Telehealth appointment:


  • Under current emergency declarations from the Governor of Texas, insurance companies will reimburse Telehealth visits at the full 'in office' rates through September 12, 2020. This is subject to change.

  • Telehealth appointments can be sent to insurance for now but will be cash pay once the pandemic is downgraded and insurance stops paying in office rates. (Call our office to verify if insurance is still an option).

  • Upon expiration of the emergency declaration, Natural Choice Pediatrics will still offer Telehealth appointments as a cash pay option.

  • Pre-collection of the fee will be charged at the time the appointment is made. Fees are $95-$135 depending on the type of visit.

  • You can make Telehealth appointments by calling our office, or you can schedule an appointment submission through your patient portal.You and your child will then conduct a virtual visit with one of our providers accessed through your patient portal via your computer or smartphone.

  • Your provider may order additional testing to be done at our office or a local lab if necessary.

  • Your provider may also call in prescription medications and determine the treatment plan for your child that will then be available on your patient portal.

  • There is a $50 cancellation fee if a Telehealth appointment is cancelled with less than a 24 hour notice.

  • We will not offer any refunds on Telehealth visits.


We are deeply humbled by all of our patients for continuing to come in for their appointments, as well as for the positive comments and additional ideas on how we could and have adjusted to this crisis so quickly. Thank you from the bottom of our hearts.


These announcements would not have been possible without the hard work and dedication of our staff -- Thank you to our amazing team who are putting in so many hours and not staying home in fear, but have remained dedicated to the safety of our beloved NCP families. Thank you and great job team!


The following types of visits are available for Telehealth at this time:


  • Fever, cough/colds, nasal congestion, sinus infections

  • Flu, vomiting, diarrhea, constipation, reflux, colic

  • Allergies, headaches, sinus issues, pink eye

  • Rashes, eczema, acne, possible UTIs, lice, pinworms

  • Warts, cuts, burns, bites

  • Medication refills, lab reviews


NOTE: Wheezing, difficulty breathing, asthma flare ups, anaphylactic reactions, young infants with fever and/or respiratory issues must be assessed in office or an urgentcare/emergency department and not via a Telehealth visit.


Additional Information

  • Cah-pay prices for Telehealth visits are $135.

  • We will pre-collect cash-pay fee at the time the appointment is scheduled. 

  • You must have patient portal access in order to have the Telehealth visit due to HIPAA compliance regulations.

  • You must have video and sound capability via your smartphone or computer (simply sign in to your patient portal on your phone or computer).


We will have certain preset times during the day available for Telehealth appointments. Call today for your Telehealth visit and let’s keep our children safe and well!


Well wishes,

Natural Choice Pediatrics

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